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Report a maintenance issue

Use this form to record a maintenance issue connected with a property you occupy. Include the property address or reference, the location of the issue and a clear description of what has happened. Tell us about any relevant access arrangements without sharing access codes.

This is not an emergency service and submission does not confirm a repair appointment. If there is immediate danger, contact the emergency services. For an urgent property issue, use the contact details in your tenancy documents.

Please do not send identity documents, bank details or sensitive personal information. Requests are reviewed by a person; no automated eligibility decision is made.

This form is not monitored for emergencies. If anyone is in immediate danger, contact the emergency services.